Expect Delays: M&S Online Services Update For July

Michael

2 min read

Post on May 23, 2025

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Expect Delays: M&S Online Services Update for July

M&S customers are urged to prepare for potential delays in online services throughout July. The retail giant has issued a statement acknowledging anticipated disruptions to its website and app, citing ongoing system upgrades and increased demand. This news comes as a disappointment to many loyal online shoppers who rely on M&S for clothing, food, and homeware deliveries.

What Services are Affected?

While M&S hasn't specified exactly which services will be impacted, the announcement suggests potential delays across the board. This could include:

• Order processing: Expect longer wait times for order confirmation and dispatch.
• Website navigation: Browsing the website and app may be slower than usual, with potential glitches.
• Delivery times: Deliveries may take longer than the standard timeframe.
• Customer service: Responding to customer queries via phone and email may also experience delays.

Why the Delays?

M&S attributes the delays to a significant system upgrade designed to improve the overall online shopping experience in the long run. These upgrades are essential for enhancing security, scalability, and the overall functionality of their digital platforms. The increased demand during the peak summer shopping season is also contributing to the challenges. The company emphasizes that these improvements are crucial for providing a better and more reliable service in the future.

What Can Customers Do?

M&S advises customers to:

• Plan ahead: Place orders well in advance of needing them to account for potential delays.
• Check order status regularly: Monitor your order progress through the M&S website or app.
• Be patient: Understand that delays are unavoidable during this period of system upgrades.
• Contact customer service only if absolutely necessary: This will help alleviate pressure on their already busy teams.

M&S's Commitment to Customers:

Marks & Spencer has apologized for any inconvenience caused by these delays and emphasized their commitment to providing a smooth and efficient online shopping experience. They assure customers that they are working hard to complete the upgrades as quickly and efficiently as possible. Further updates will be provided on their website and social media channels. The company highlights their investment in improving their technology infrastructure as part of a broader strategy to enhance the customer journey both online and in-store.

Looking Ahead:

While July may present some challenges for online M&S shoppers, the promised improvements suggest a better online experience is on the horizon. The company’s proactive communication regarding these potential delays demonstrates a commitment to transparency and managing customer expectations. For the latest updates and information regarding M&S online services, it is recommended to regularly check their official website and social media pages. We will continue to monitor the situation and provide further updates as they become available. Stay tuned for more news on M&S's digital transformation journey.