M&S Website And App: Planned Service Outages Until July

Michael

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Post on May 22, 2025

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M&S Website and App: Planned Service Outages Until July – What You Need to Know

Marks & Spencer (M&S) customers are advised to be aware of planned service outages affecting both their website and mobile app, scheduled to continue until the end of July. These outages, while frustrating for shoppers, are part of a larger upgrade designed to improve the overall customer experience. However, the extended timeframe has raised concerns among some customers.

This article will provide you with all the essential information regarding these planned disruptions, including affected services, anticipated downtime, and alternative options.

What Services are Affected?

The planned maintenance affects several key functions on both the M&S website and app:

• Online Shopping: Placing orders, browsing products, and accessing your shopping basket may be intermittently unavailable.
• Account Management: Accessing your account details, order history, and managing your saved payment information may be disrupted.
• Click & Collect: The functionality for reserving items online for in-store collection may experience interruptions.
• M&S Bank Services (if applicable): While not explicitly stated, users of M&S Bank services integrated into the app may also experience limitations.

When Will the Outages Occur?

M&S hasn't provided a precise schedule of outages, stating only that disruption is planned until the end of July. This lack of specific timing has led to uncertainty and some criticism from consumers. We recommend checking the official M&S website and social media channels for any updates regarding specific downtime windows.

Why are these Outages Necessary?

M&S states the outages are necessary to implement significant upgrades to their online infrastructure. These upgrades are aimed at improving site speed, enhancing security, and providing a smoother, more user-friendly shopping experience. While the long duration is concerning, the potential for a vastly improved online platform in the future is the stated goal.

What are the Alternatives?

While online services are disrupted, M&S still offers several alternatives for customers:

• In-Store Shopping: Visit your nearest M&S store for a traditional shopping experience. Find your local store using the store locator on the M&S website (when available).
• Customer Service: For urgent inquiries, contact M&S customer service via phone or email. Contact details can be found on the M&S website.

Staying Informed About Updates

To stay informed about the progress of these upgrades and any changes to the outage schedule, we recommend the following:

• Regularly check the official M&S website: Look for announcements on their homepage or news section.
• Follow M&S on social media: Platforms like Twitter and Facebook are often used to provide real-time updates during service disruptions.
• Sign up for M&S email alerts: Subscribe to their newsletter to receive important announcements directly to your inbox.

Conclusion:

The extended planned service outages on the M&S website and app until the end of July are undoubtedly inconvenient. However, the potential for a significantly improved online shopping experience in the future should be considered. Staying informed about updates and utilizing alternative shopping methods will help mitigate any disruption. We will continue to monitor the situation and provide further updates as they become available. Let us know in the comments if you have experienced any issues.