Online Shopping At M&S: Expect Service Issues Until July

Michael

3 min read

Post on May 22, 2025

4.9

Share

Online Shopping at M&S: Expect Service Issues Until July

Marks & Spencer (M&S) customers are being warned to expect ongoing difficulties with their online shopping experience until at least July. The retailer, a beloved British institution, is currently undergoing a significant IT system upgrade, causing widespread disruptions to its online services. This means delays, website glitches, and potential issues with order tracking are likely for the foreseeable future.

This news follows a surge in complaints from frustrated customers reporting problems ranging from delayed deliveries and inaccurate order information to complete website crashes. The scale of the disruption has prompted M&S to issue a public statement acknowledging the issues and offering a timeline for resolution.

What's Causing the Problems?

M&S is undertaking a major overhaul of its IT infrastructure, a project aimed at modernizing its systems and improving the overall customer experience in the long run. However, this ambitious upgrade has unfortunately resulted in significant short-term disruption. The company is migrating to a new platform, a complex process that inevitably leads to some teething problems. This is a common occurrence for large-scale IT projects, but the impact on M&S customers has been substantial.

What Issues are Customers Facing?

Customers have reported a wide array of issues, including:

• Delayed Deliveries: Orders are taking significantly longer than usual to arrive.
• Website Errors: The M&S website has experienced frequent crashes and glitches, making it difficult to browse and purchase items.
• Inaccurate Order Tracking: Tracking information is often unreliable or unavailable, leaving customers uncertain about the status of their orders.
• Difficulty Contacting Customer Service: Reaching customer service for assistance has proven challenging for many frustrated shoppers.

M&S's Response and Timeline

M&S has acknowledged the problems and apologized for the inconvenience caused to its customers. The company has stated that it is working hard to resolve the issues and expects the situation to improve significantly by July. They have committed significant resources to the project, bringing in additional IT specialists to expedite the upgrade and minimize further disruptions. However, they have cautioned that some minor issues may persist even after the July deadline.

Tips for Shopping at M&S Online During this Period:

• Be Patient: Understand that delays are expected.
• Check Delivery Times: Allow extra time for your order to arrive.
• Use Multiple Browsers: If one browser is giving you problems, try another.
• Clear your Cache and Cookies: This can sometimes resolve website glitches.
• Contact Customer Service Early: If you have a problem, don't hesitate to contact customer service as soon as possible.

Looking Ahead:

While the current situation is undoubtedly frustrating for M&S customers, the company's commitment to modernizing its IT infrastructure suggests a brighter future for online shopping with the brand. Once the upgrade is complete, customers should experience a smoother, more efficient online shopping experience. The company’s proactive communication, although reactive to the issues, demonstrates a commitment to transparency and resolution. Let's hope that the July deadline is met, allowing M&S customers to once again enjoy a seamless online shopping experience. Keep an eye on the M&S website and social media channels for further updates. We will continue to monitor the situation and provide updates as they become available.

Keywords: M&S, Marks & Spencer, online shopping, service issues, website problems, IT upgrade, delivery delays, online order, customer service, July, shopping disruption, website glitches, retail news, UK retail, online retail.