Planned M&S Online Service Disruptions: July Timeline

Michael

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Post on May 22, 2025

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Planned M&S Online Service Disruptions: July Timeline – What You Need to Know

Marks & Spencer (M&S) has announced planned disruptions to its online services throughout July. These outages, scheduled for essential system upgrades, will impact various aspects of the online shopping experience. Customers are advised to plan their shopping accordingly to avoid disappointment. This article provides a detailed timeline and explains what to expect.

Key Dates and Impacts:

M&S hasn't released a precise hour-by-hour schedule, instead opting for broader timeframes. This is to allow for flexibility in case of unforeseen technical issues. However, the key periods of disruption are as follows:

• Week 1 (July 1st - July 7th): Expect intermittent service interruptions to the M&S website and app. These disruptions are likely to be short, lasting only a few minutes at a time, but could impact browsing and checkout processes. Order fulfillment is expected to continue largely unaffected.

• Week 3 (July 15th - July 21st): This period will see more significant planned downtime. M&S anticipates a potential complete shutdown of its online store for a period of up to 12 hours. The exact timing within this week will be announced closer to the date via email and social media. This downtime is necessary for the implementation of major system updates.

• Week 4 (July 22nd - July 31st): Minor, intermittent disruptions may continue throughout the final week of July as M&S completes the upgrade process and carries out final testing.

What Services Will Be Affected?

The planned disruptions will affect most aspects of the M&S online experience, including:

• Website Browsing: Navigating the website and viewing product details might be slow or unavailable during peak disruption times.
• Online Shopping: Adding items to your basket, proceeding through checkout, and completing purchases could be affected.
• Order Tracking: Accessing order tracking information may be temporarily unavailable.
• Customer Service: Response times for online customer service channels may be slower than usual.

What Can You Do?

• Plan Ahead: If you have planned purchases, consider making them before or after the scheduled downtime.
• Check M&S Social Media: Follow M&S on social media platforms like Twitter and Facebook for real-time updates on service disruptions.
• Subscribe to Email Alerts: Ensure you are subscribed to M&S email updates to receive notifications about any changes or delays.
• Be Patient: Understand that these disruptions are necessary to improve the overall online shopping experience.

Why the Upgrades?

M&S is undertaking these upgrades to enhance the speed, security, and overall performance of its online platform. This investment aims to provide customers with a smoother, more reliable shopping experience in the long run. The company is investing heavily in improving its e-commerce infrastructure to meet the growing demand for online shopping.

Conclusion:

While the planned M&S online service disruptions might cause temporary inconvenience, the improvements resulting from these upgrades are expected to benefit customers in the long term. By staying informed and planning ahead, shoppers can minimize any disruption to their online shopping experience with M&S. Remember to check the M&S website and social media channels for the latest updates. We will update this article with any further information as it becomes available.